Store Policies

Thank for visiting and supporting small businesses! You are pretty darn awesome.

In case you are thinking of buying something from this shop, here are all the details you probably would like to know. Most of our graphic tees are made in-house (you can tell which ones they are by the fancy barn board mock-ups posted). We also use a drop ship company called Printful in order to print tees and other products on demand. 

Return Policy

Apparel and Products

For in-house printed garments (remember mock-ups with barn-board background), we do offer exchanges for the same item in a different size. If your item does not fit correctly, please send the original item back (new and unwashed) and we will send you your requested size. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

For all other garments and items, any claims for misprinted/damaged/defective items must be submitted within one (1) week after the product has been received. To make this process go faster please provide photos of the unsatisfactory product, your order information to hello@douxwild.com so we can make it right. Unfortunately, we cannot refund orders for buyer’s remorse, like wrong color or size choices. A new order, at your expense, would need to be placed for an updated size or color. 

For packages lost in transit, all claims must be submitted no later than one (1) week after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please reach out to hello@douxwild.com

Digital Goods

There are no refunds or returns for digital goods. 

Shipping Policy

Apparel and Products

All products are printed and mostly are shipped out within 3 business days (barring a pandemic or extreme weather). Things that are custom cut and sewn like leggings, crop tops, and other all over printed apparel will take the longest since they are made from scratch.

When buying multiple kinds of products at checkout such as mugs and apparel, you should know that they are often sent separately since they are made at different facilities. Also, we want to make sure that each item is carefully packaged on its own to prevent breakage or damage.

Average shipping times:

  • USA: 5-7 business days

  • Canada: 7-12 business days

  • International: 10-20 business days 

International Shipping

International shipments may incur customs fees. Since each country’s customs policy is different, we can't always cover these fees. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost.

Digital Goods

After you purchase a digital product you will receive a download link via email to download your goods. To prevent theft, this link expires in 24 hours. If you fail to download in time, no worries. Just forward that email to hello@douxwild.com to refresh the link.